In any team there will be sources of conflict. It is therefore important that all team members are able to understand these and manage them appropriately.
Our conflict management workshops can either be delivered for managers who may need to resolve a specific conflict, for staff that may deal with conflict on a regular basis, or for wider teams who simply wish to build their understanding of this common experience.
If you are interested in booking a course on this topic for a team that is currently immersed in a complex conflict, please contact us. We can then advise you on what combination of training, consultancy and coaching might best help you navigate through that situation.
These are some of the topics we may include in a Conflict Management course:
- The differences between competition and conflict
- Important things to know about conflict and conflict management
- Common causes of conflict
- Conflict within and between groups
- The signs and stages of conflict
- Minimising conflict
- How to build teamwork and co-operation and prevent serious conflict
- The difference between mediation, arbitration and negotiation
- When to seek outside help and support
- How to be an effective mediator
- How to run a mediation process
- Mediation Guideline: Code of Conduct
How to plan your course
Identify three key areas which you want your workshop to focus on. These may include the topics above – or you may want to include other topics. Contact us by email or phone (details below) and we will work with you to design a workshop which will meet your team members’ needs.
Using your ideas and examples drawn from the participants’ experience, we will write and deliver a workshop to your precise requirements.
The Midas Approach
We tailor the content of every individual workshop to best fit the skill level and needs of the participants.
All of our workshops are highly interactive, and give the participants lots of opportunities to put theories into practice. Our highly experienced trainers will pass on the tips which will help your staff members succeed.